Connect 3 Counselling - Booking & Cancellation Policy

Scheduling a counselling session is a proactive step toward improving your personal development and well-being.

To ensure a seamless experience for all clients, please read through the booking and cancellation policies clearly. Below is a guide that outlines booking, cancelling, rescheduling and payment for your Connect3 Counselling sessions.

Booking a Counselling Session

How to Book: You can schedule counselling sessions via a phone call, text message, email, or directly through the Connect3 website.

Confirmation: After booking, you will receive a confirmation email or message that includes the date, time, and location of your session. If you’ve selected an online session I'll email you the zoom link prior to your session. Review this information thoroughly to ensure accuracy.

Payment: To secure your scheduled time, a non-refundable deposit of $25 will need to be paid before I can approve your session. An invoice will be emailed to you and you can make payment online. This ensures your commitment to the appointment time. The remainder of the payment is made after your session. In person appointments can be paid in cash, card or online. Online zoom sessions are paid via the website and an invoice can be generated if need be.

Please note: Unfortunately counselling services are not covered by Medicare rebates. If financial difficulties are preventing you from booking an appointment, please reach out to discuss your individual circumstances. I offer community counselling once a week on Monday mornings. These are shorter sessions and more financially accessible. Concession rates can also be made available if you are committing to multiple sessions.

Cancellation Policy

Notice Period: In the event of needing to cancel or reschedule an existing booking, please do so within 48 hours of your scheduled appointment time. This allows me to offer the time slot to another client in need.

Cancellation Fees: If a session is cancelled within the notice period, the only fee incurred is the $25 deposit. If you cancel your appointment outside the 48 hour notice period, a cancellation fee of 50% of the session price is applied. This fee compensates for the time set aside for your appointment and any preparation that may have been done for the session.

Rescheduling: You are more than welcome to reschedule your appointment rather than cancelling it. There is no extra cost, as long as it is done within the notice period of 48 hours before your scheduled time.

No-Show Policy: If a client fails to attend a session without prior notice, it is generally deemed a no-show. This will result in the full session fee being charged, as the time was reserved specifically for you.

Special Considerations

Emergency Situations: I understand that life can throw us emergencies or unforeseen events. If something happens that will impact our appointment time, please reach out to me as soon as possible to discuss your circumstances.

Long-term Clients: Clients who have developed a long-term relationship with me may benefit from more lenient cancellation and rescheduling terms as a courtesy.

Commitment to Building Trust and Respect

All your information is private and confidential. I am dedicated to building a relationship based on mutual trust and respect with my clients. By following these booking and cancellation policies it allows for efficiency and ensures a smooth process while I support you on your journey of self-growth. Please advise if you have any questions.